Privacy Policy

Ello Media LLC ("Ello Media," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information across all interactions, including purchases, marketing communications, and use of our website and SMS programs.

1. Information We Collect

We may collect personal information including:

  • Contact Information: Name, email address, phone number, billing and shipping addresses

  • Order and Payment Info: Products purchased, transaction data, and payment details (securely processed via third-party providers)

  • SMS Consent and Mobile Data: Phone numbers provided for SMS marketing, along with opt-in timestamps and message interaction history

  • Website and Device Data: IP address, browser, device type, and cookies

  • Cart Behavior: Data on items added to or removed from shopping carts, including abandonment behavior tracked via cookies and plugins

  • Marketing Preferences: Email and SMS communication opt-ins

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Fulfilling and managing your orders, returns, and customer service requests

  • Sending transactional communications and updates

  • Sending marketing emails and SMS messages (only with your express consent)

  • Tracking abandoned cart activity to trigger reminder messages via SMS

  • Improving our website, services, and shopping experience

  • Complying with applicable laws and protecting our rights

3. SMS Marketing Program

If you opt in to receive SMS marketing from Ello Media:

  • We will use your mobile number to send promotional messages and updates about your orders or cart activity

  • Message frequency varies; message and data rates may apply

  • You can opt out at any time by replying STOP to any message

  • We will not share SMS opt-in data or consent with any third parties

Cart Reminders:
Ello Media’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Third-Party Data Sharing Exception:
If we share customer data with non-affiliated third parties (e.g., analytics or service providers), the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We may share your data with:

  • Service Providers: Payment processors, shipping services, customer communication platforms, and analytics vendors

  • Marketing Technology Partners: For sending messages to opted-in users

  • Legal Authorities: When required to comply with the law

We do not sell or rent your personal data. SMS opt-in data and consent will never be shared with or sold to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Track cart and browsing behavior

  • Enable functionality like remembering your shopping preferences

  • Analyze site traffic and usage patterns

You can manage your cookie preferences through your browser settings.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal information

  • Opt out of email and SMS marketing at any time

  • Request deletion of your data

  • Contact us with questions or complaints about data use

To exercise your rights, email: [Insert contact email]

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from anyone under that age.

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.